Refund policy

Matcha Allongé sells food and beverage products. For safety and quality reasons, we do not accept returns on opened consumable items.

Eligibility for Return or Replacement
We accept return or replacement requests only for items that arrive damaged, defective, or incorrect. Requests must be submitted within 7 days of delivery.

To request a review, please contact us at info@matchaallonge.com and include:
• your order number
• clear photos of the product and packaging
• a short description of the issue

Items must be unopened and unused to be considered for return approval where applicable.

Resolution Options
If your claim is approved, we may offer one of the following at our discretion:
• replacement product
• store credit
• refund to the original payment method

Refund Processing Time
Approved refunds are issued to the original payment method and typically process within 5–10 business days depending on your bank or card provider.

Shipping Costs
Original shipping fees are non-refundable unless the error was caused by us (wrong or defective item sent). We are not responsible for delays caused by carriers.

Non-Returnable Items
Opened food and beverage products
Items marked final sale
Gift cards

Exchanges
We may offer exchanges for defective or incorrect items where applicable.
To request an exchange, please contact us at info@matchaallonge.com within 7 days of delivery with your order number and photos of the product.

Right to Refuse
We reserve the right to refuse return or refund requests that do not meet the conditions above.

*European Union Customers*

If your order is delivered to a country within the European Union, you may have a statutory right to withdraw from your purchase within 14 days of receiving your order, in accordance with applicable consumer protection laws.

However, pursuant to applicable EU consumer protection laws, this right of withdrawal does not apply to:

Sealed food and beverage products once they have been opened after delivery.

Products that deteriorate or expire rapidly.

Any products that are otherwise exempt from the right of withdrawal under applicable law.

To exercise your right of withdrawal for an eligible product, please contact us within 14 days of delivery at info@matchaallonge.com and include:

Your order number

Your full name

The items you wish to return

Returned products must be unused, unopened, and in their original condition. Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.

Refunds will be issued to the original payment method after the returned products have been received and inspected.

Business Contact
Matcha Allongé
Customer Support: info@matchaallonge.com
Response time: within 24 business hours