Shipping policy

Business Information
Matcha Allongé is an independent online retailer operating from Montreal, Canada.

Order Processing Time
Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day.

Estimated Delivery Times
Delivery times vary by destination and carrier:

• Canada: 2–8 business days
• United States: 4–10 business days
• International: 7–21 business days

These are estimates and not guaranteed delivery windows.

Shipping Rates
Shipping rates are calculated at checkout based on destination, package weight, and selected delivery method.

Tracking
Tracking information is provided by email once your order ships when a tracked shipping method is selected at checkout.

Carriers
We ship using recognized carriers including Canada Post, UPS, and DHL depending on destination and selected service level.

Delays
Once an order is shipped, delivery times are determined by the carrier and may be affected by external factors such as customs processing or weather conditions.

Customs & Import Taxes
International orders may be subject to customs duties or import taxes. These charges are the responsibility of the customer.

Incorrect Addresses
Customers are responsible for providing accurate shipping details. Orders returned due to incorrect or incomplete addresses may require additional shipping payment to be re-sent.

Lost or Damaged Packages
If your package arrives damaged or appears lost in transit, contact us within 7 days of the expected delivery date at info@matchaallonge.com with your order number and photos (if applicable).

Delivered Status
If tracking shows delivered, the order is considered fulfilled. Customers should contact the carrier first for delivery location confirmation.

Customer Support
Support email: info@matchaallonge.com
Response time: within 24 business hours